Frequently Asked Questions
Below are answers to the questions we hear most often from CedarKart customers, covering accounts, pricing, pickup requests, and returns. If you don't see what you're looking for, our team is happy to help by phone or email — see the Contact page for details.
Do I need an account to shop?
No. You can browse the full catalog, build a cart, and submit a pickup request as a guest. Creating an account is optional and mainly useful if you want to save your contact details for faster requests next time.
Is my card charged when I submit a pickup request?
No. This website does not collect payment-card or banking information anywhere on the Site. Submitting a pickup request simply lets the store know what you'd like to pick up. You pay in person, by cash or card, at the register when you collect your order.
How do I know the prices online are current?
We update the catalog regularly, and displayed prices reflect the store's current posted pricing as closely as possible. Because grocery pricing can change, the price confirmed at pickup is the price you'll pay, and our team will flag any change before you complete your purchase.
What if an item I want is out of stock?
If something in your pickup request is unavailable when we prepare your order, a team member will contact you by phone or email to suggest a substitution or remove the item, based on the notes you leave at checkout.
Can I change or cancel a pickup request?
Yes. Call the store at +1 (855) 623-0104 or email order@cedarkart.com as soon as possible with your name and requested pickup time, and our team will update or cancel the request for you.
Do you offer home delivery?
Currently, CedarKart offers in-store pickup only. Orders are prepared and held at the front counter for collection during store hours.
What are your store hours?
CedarKart is open daily from 8:00am to 9:00pm at 6213 Franklin Ave, Los Angeles, CA 90028.
How many products do you carry?
Our online catalog currently lists close to 300 items across fifteen departments, including fresh produce, dairy and eggs, bakery, meat and seafood, pantry staples, beverages, snacks, frozen foods, breakfast items, household essentials, personal care, baby care, pet care, international foods, and deli favorites.
Can I search for a specific product?
Yes. Use the search bar in the header on any page to look up a product by name, category, or common ingredient terms. Matching results appear in a dropdown as you type.
How do I return an item?
Bring the item, or its packaging if it's already been used, to the store along with your receipt or order confirmation. Our returns policy explains what to expect for perishable versus shelf-stable goods.