Returns & Refunds
We want every item you bring home from CedarKart to meet your expectations. Because grocery and perishable products carry different considerations than most retail goods, our return and refund process is handled case by case, in person at the store, so we can look at the specific item and situation.
Perishable and fresh items
If a fresh, refrigerated, or frozen item is spoiled, damaged, or otherwise not as expected, bring it (or its packaging, if the product itself has been discarded) to the store as soon as reasonably possible, ideally within 24 hours of pickup. Our team will review the item and offer a replacement or refund as appropriate.
Packaged and shelf-stable items
Unopened, shelf-stable pantry items, beverages, and household goods can generally be returned within a reasonable window if you have your purchase information. Opened packaged goods are reviewed individually, particularly where a quality or safety concern is involved.
Pickup order discrepancies
If a pickup order is missing an item, includes an incorrect substitution you did not approve, or does not match what was confirmed with you, let the team at the pickup counter know right away and we will correct it on the spot whenever possible.
Items excluded from return
For food-safety reasons, certain items — including opened refrigerated or frozen products past a reasonable window, and items affected by a recall communicated separately — may not be eligible for standard return and will instead be handled according to the specific circumstances.
How to start a return
Visit the store at 6213 Franklin Ave, Los Angeles, CA 90028 with the item and, if available, your receipt or order confirmation. You're also welcome to call ahead at +1 (855) 623-0104 so our team can be ready to help when you arrive.
Last updated: September 1, 2026